Below are some of the questions we are often asked (FAQ)
Orders can be placed in via our website.
Follow these 3 simple steps to create an account:
Click on Login
Fill in particulars and click “Submit”
The best way to be notified is via our newsletter, SMS updates and our Facebook page (be sure to “Like” us). Follow us on Twitter and Instagram too!
If you’ve just finished placing your order, please call us and we’ll try to modify your order. If more than two hours has passed, chances are good that our magical warehouse staff have already packed and shipped your order! In either case, please call us for further assistance as soon as possible.
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. (Returns must be done within 7 days of receipt, unused with tags still on, in the original packaging and must not fall under the list of non-refundable brands / items such as lingerie or jewellery.
We are very sorry that this happened, please send us an email to firstname.lastname@example.org with the following information and we’ll rectify it:
What’s wrong (e.g. incorrect order, missing item, defective product)
SKU(s) of the Product(s)