Below are some of the questions we are often asked (FAQ)
How do I place an order?
Orders can be placed in via our website.
How do I create an account?
Follow these 3 simple steps to create an account:
Click on Login
Select “Register”
Fill in particulars and click “Submit”
How do I know if something’s going to be on sale?
The best way to be notified is via our newsletter, SMS updates and our Facebook page (be sure to “Like” us). Follow us on Twitter and Instagram too!
How do I change my address or cancel my order?
If you’ve just finished placing your order, please call us and we’ll try to modify your order. If more than two hours has passed, chances are good that our magical warehouse staff have already packed and shipped your order! In either case, please call us for further assistance as soon as possible.
What are your shipping and return policies?
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. (Returns must be done within 7 days of receipt, unused with tags still on, in the original packaging and must not fall under the list of non-refundable brands / items such as lingerie or jewellery.
I have received an incorrect/missing/defective item in my order, what should I do now?
We are very sorry that this happened, please send us an email to info@allsocks.com.ng with the following information and we’ll rectify it:
Order ID
What’s wrong (e.g. incorrect order, missing item, defective product)
SKU(s) of the Product(s)
